Note from Atlantic City Electric

 A Note from Atlantic City Electric:

With summer on the way, Atlantic City Electric wants you to know that we are ready. We have taken steps to prepare the local energy grid to meet increased customer demand and help ensure continued affordable and reliable energy service for our customers. Our crews have performed maintenance and inspections to prepare the grid for severe weather and help keep homes cool and bright and businesses operational all summer long. 

As part of our preparedness for the summer, we conduct emergency response drills and complete testing of computer and emergency systems as part of our summer preparedness program.  Employees from across the company review emergency processes and procedures to help ensure a safe and efficient response to storms or emergencies.  As part of the Exelon family of companies, we share best practices with our sister companies (BGE, ComEd, Delmarva Power, PECO and Pepco) and participate in emergency response training exercises to ensure we can provide seamless support and resources during a storm or emergency restoration effort.  This practice of collaborating and sharing resources demonstrates the benefits of being part of the Exelon family of companies. 

Every day, we are committed to providing safe, reliable and clean energy service, while helping to maintain affordability for our customers and communities.  Our customers depend on reliable energy service to power their lives.  We are investing every day in our systems to meet the growing energy needs of our customers and to provide a world-class customer experience. Because of this commitment customers experienced the most reliable service ever in 2022.  And, over the last 10 years, investments in the local energy grid have resulted in a 56 percent reduction in the frequency of power outages for our customers.  Over the past year, Atlantic City Electric performed work on several projects to further improve service reliability.  

We are continuing to install new smart meters across our entire service area as part of our Smart Energy Network program.  Most of our customers are welcoming the installation of these new meters that will provide many benefits, including helping them save energy and money, but also will further improve reliability through faster and more efficient power restoration than ever before following major storms.  The new meters, along with the broader Smart Energy Network, will help us better identify the location and cause of outages when they occur and will help us better prioritize how we dispatch crews and plan restoration work – all helping to restore service even faster.

As you can see, we take the responsibility of providing our customers with safe, reliable and affordable energy service very seriously. This includes being prepared for whatever Mother Nature might bring us at any time of the year.  We encourage others, including our customers, to be prepared as well.  Please help us bring this important information into your community by sharing these steps that can be taken to prepare for summer storms.

• Assemble an emergency storm kit.
• Prepare a plan for what to do during a power outage or summer storm. 
• Confirm Atlantic City Electric has your current phone number in the “My Alerts and Notifications” section of the website: atlanticcityelectric.com/MyAccount.
• Visit atlanticcityelectric.com/Mobileapp to download the mobile app, which has many resources to keep you informed during a storm. 
• More tips, resources and safety information are available at atlanticcityelectric.com/Storm.